Returns & Refund Policy

At Mash Brewing, we pride ourselves on crafting and delivering high-quality beer and merchandise. If something isn't right, we're here to help. Please review our policy below regarding returns, refunds and exchanges.

1. Beer & Perishable Products

Due to the perishable nature of alcohol, we cannot accept returns or exchanges on beer for change of mind.

Damaged, Faulty or Incorrect Goods

If your beer arrives damaged, leaking, broken, faulty, or you receive the incorrect product, please take photos immediately and email them along with your order number to [swanvalley@mashbrewing.com.au](mailto:swanvalley@mashbrewing.com.au) within 24 hours of delivery. We will assess the issue and arrange a replacement or refund where appropriate.

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2. Merchandise & Apparel

Return Window

You have 30 days from the date of delivery to return apparel and non-perishable merchandise.

Condition

Items must be unworn, unwashed and returned in their original packaging with tags attached.

Exchanges

If you require a different size, please contact us before returning your item so we can confirm stock availability.

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3. Return Shipping Costs

Change of Mind Returns

Customers are responsible for the cost of returning items. Original shipping charges are non-refundable.

Faulty, Damaged or Incorrect Items

If we have supplied the wrong item or the item is faulty, we will cover the return shipping costs or provide a prepaid return label.

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4. How to Return an Item

Email our team at [swanvalley@mashbrewing.com.au](mailto:swanvalley@mashbrewing.com.au) with your order number and reason for return.

Package your item securely and send it to:

Mash Brewing Returns
10250 West Swan Road
Henley Brook WA 6055

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5. Refunds & Processing

Restocking Fee

A 15% restocking fee applies to change-of-mind returns and will be deducted from the refund amount. No restocking fee will apply to faulty, damaged or incorrectly supplied items.

Processing Time

Once we receive and inspect your return, we will process your refund within 10 business days.

Payment Method

Refunds will be issued to the original payment method used for the purchase. Depending on your financial institution, it may take several additional business days for the refund to appear in your account.

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6. Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law. Customers are entitled to a replacement, repair or refund where goods fail to meet consumer guarantees under applicable law.